Welcome to Anderson Diagnostics & Labs. By accessing and using our website or availing of our services, you will accept to comply and be obligated by the mentioned terms and conditions. If you do not accept with our terms, please refrain from using our services.

1. Services Offered:

We provide diagnostic testing services to end-users, including sample collection and analysis, as listed on our website.
Services are subject to availability and may change at our discretion.

2. User Obligations:

Users must provide accurate and complete information during booking.
Misuse of the website or services is strictly prohibited.

3. Booking and Appointments:

Appointments can be booked through our website or customer service.
Users are responsible for ensuring availability during the selected time slot.

4. Pricing and Payments:

All prices listed on our website are subject to change without prior notice.
Payments must be made via approved methods as listed on our website.

5. Cancellation and Refunds:

Cancellation and refund policies are detailed in our Refund & Cancellation Policy.

6. Privacy:

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how your information is handled.

7. Limitation of Liability:

Anderson Diagnostics & Labs will not be responsible for any delays, errors, or inaccuracies caused by factors beyond our control.

8. Governing Law:

These terms are governed by the laws of Chennai, Tamil Nadu, India.

Refund & Cancellation Policy

At Anderson Diagnostics & Labs, we strive to ensure customer satisfaction. However, the following terms apply for cancellations and refunds:

1. Cancellations:

Bookings can be canceled up to 24 hours prior to the scheduled appointment.
To cancel your booking, please contact us at 044 43539444 / +91 80980 95400.
Cancellations are not permitted after the sample has been collected.

2. Refunds:

A refund may be processed under the following conditions:

Company-Initiated Cancellations:

If a test or service is canceled by Anderson Diagnostics & Labs due to unforeseen circumstances, a full refund will be initiated to the original payment method within 7-10 business days.

Customer-Initiated Cancellations:

If a customer cancels a booking made via online payment method, then they can request a refund that could be credited to the original payment platform used during booking.

Refunds Due to Delay in Test Reports:

Customers would be entitled to a partial or full refund if the corresponding testing lab is not able to provide the test report as per Turnaround Time (TAT) specified during booking.
No refund requests will be entertained if the lab has processed and issued the test report as per the specified TAT.

Refund Process & Timeline:

To request a refund, customers must contact us by calling 044 43539444 / +91 80980 95400 or emailing to info@andersondiagnostics.com.
Refunds may take 10 to 15 business days for processing and will be credited to our customer’s account.
Refund requests will not be accepted more than 15 days post sample collection.

3. No-Show Policy:

Failure to be available for the appointment without advance notice will result in forfeiture of the booking fee.

Disclaimer

1. Accuracy of Information:

The content provided on this website is for informational purposes only. While we strive for accuracy, Anderson Diagnostics & Labs does not guarantee the completeness or reliability of any information provided.

2. Medical Advice:

The services and information offered by Anderson Diagnostics & Labs are not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for medical concerns.

3. Limitation of Liability:

Anderson Diagnostics & Labs shall not be held liable for any indirect, incidental, direct or consequential damages resulting from the use or inability to use our services.

4. Third-Party Links:

This website may include links to third-party websites for user convenience. Anderson Diagnostics & Labs is not responsible for the content or practices of these external sites.

Terms & Conditions